FAQ for Tenants
Most frequent questions and answers
Navigate to ‘Available Properties‘ under the ‘Properties‘ tab and click ‘Apply Now‘
Use this Avista link to get high, low and average electricity & gas cost:
https://www.myavista.com/your-account/moving/high-low-average
Use this City of Moscow link to get water, sewer and garbage costs:
https://moscowmillsmo.com/utility-billing-water-sewer-and-trash/
Call Penny immediately at 208/997-8685
In general, the property must be returned in a professionally cleaned manner less normal wear and tear; plus all maintenance requirements deemed tenant responsibility must be completed. All drapes, blinds, and window coverings must be cleaned. The unit must also have been cleaned inside and outside. All personal items and garbage must be removed from the property. All the windows inside/out, screens, and tracks must be cleaned. Smoke detector batteries must be changed. New furnace filters need to be installed. If you have repainted the interior walls/ceilings an unauthorized color or you have caused damage to the walls with large or excessive nails and tacks you must paint the walls/ceiling to its original color/condition. If you vacate during the lawn mowing months, the grass must be trimmed within three days of vacating (during the dormant period of the year the yards must appear to have been trimmed and mowed at the end of the last growing season). Flower beds must be free of weeds. Trees and shrubs must be neatly trimmed. Please check your lease, addendums and Move-Out Requirements Checklist for further information and clarifications.
10:00 am – 1:00 pm on the last day of the lease, you will receive move-out instructions prior to move out
Call Avista at (800) 227-9187 to transfer electric service.
Call Moscow Utility Billing at (208) 883-7043 to check if the transfer is complete if you are responsible for water/sewer/garbage.
You must transfer utilities into your name as of the first day of your lease. Utilities must remain in your name until the last day of your lease.
We accept rent only via online payment at https://garnetpropertymanagement.rentvine.com
The hourly admin rate charged for tenant help above and beyond normal property management duties is $100/hour.
Clogged Toilet? Check out this Video on how to unclog a toilet
Trouble with your wall heater? It may need to be reset. Contact us for details.
Is your garbage disposal stuck? Check out this Video on how to clear a garbage disposal
If your hot water is discolored or smells like sulfur after moving in or returning from a long absence, please complete two full hot water flushes before submitting a maintenance request.
Use the largest flowing faucet, usually the bathtub. Run the hot water until the tank empties completely, and repeat this process once more.
Stay with the tub while the water is running. If the drain is clogged and the tub overflows, you will be charged for the resulting water damage.
If the cold water is brown or yellow, this is a disruption (flushing, power loss, etc.) in the municipal water supply. When this happens, iron particulates get stirred up. The water is safe to drink, the city will contact you if it is not safe.
The solution is to run the cold water until the water runs clear. If the problem persists, contact the City of Moscow.
Bathroom and shower drains regularly clog with hair and debris. Never use chemical drain cleaners, as they damage pipes and lead to costly repairs. Please watch the video below to see how to clear your drains easily using a simple, inexpensive, and reusable tool.
Please watch the video below to learn how to use a fire extinguisher.
If a fire extinguisher is deployed for any reason, you must call 911 immediately and then contact management. Accidental or unreported use can result in costly charges.